OUR Policies

GUIDING OUR APPROACH

Shine Support Coordination & Consultancy Services (Shine SCCS) recognises the valuable role that Participants, their families, carers, plan nominees and the wider community play in improving services and outcomes for an organisation.

We have a comprehensive set of policies and procedures which imbed the vision, mission and values of the organisation which act as the driving force for how we work the way we do.

Shine SCCS is a registered NDIS provider, and all policies and procedures are in line with the NDIS code of conduct, as well as various legislative and regulatory requirements including the National Standards for Disability Services.

Please refer to our suite of policies to understand more about how we imbed these into our service structure.

We believe that everyone has human and legal rights which should be respected at all times, regardless of whether you have a disability or impairment.

Our team at Shine Support Coordination & Consultancy Services (Shine SCCS) promote a person-centred approach to ensure that you are in control of decision making, setting your own goals, and have a say in how you want service delivery to pan out, including the team that will deliver services.

We ensure that all feedback and complaints are handled in a manner which is culturally appropriate, fair, courteous and respects the rights and privacy of the person offering the information.